The virtual reference handbook
ISBN
9781856046268
The virtual reference handbook is a electronic reference services, reference services book by Diane K. Kovacs.
About this book
This handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, IM shorthand, emoticons, etc - to better serve your users.
About the Author
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Frequently Asked Questions
What genre is The virtual reference handbook?+
The virtual reference handbook is a Electronic reference services, Reference services, Librarians, Library Services book.
What is The virtual reference handbook about?+
This handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, IM shorthand, emoticons, etc - to better serve your users.
Who wrote The virtual reference handbook?+
The virtual reference handbook was written by Diane K. Kovacs.