Thriving under fire
ISBN
9781877448669
Thriving under fire is a customer relations, conflict management book by John Faisandier.
About this book
"Angry and upset customers are a challenge to any business. They cause stress for staff and, if not handled well, customers will tell others about their negative experiences. This book provides practical solutions to help you respond effectively to difficult customers and remain relatively stress-free, while giving good service."--South Pacific Books.
About the Author
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Frequently Asked Questions
What genre is Thriving under fire?+
Thriving under fire is a Customer relations, Conflict management book.
What is Thriving under fire about?+
"Angry and upset customers are a challenge to any business. They cause stress for staff and, if not handled well, customers will tell others about their negative experiences. This book provides practical solutions to help you respond effectively to difficult customers and remain relatively stress-fr...
Who wrote Thriving under fire?+
Thriving under fire was written by John Faisandier.