Outsourcing for Radical Change

"Outsourcing for Radical Change supplies a detailed analysis of the transformation process that happened at NS&I, Thomas Cook, and others, as well as examples of companies that failed to align their transformation initiative with their strategic needs." "Based on a major study by Accenture and indepth interviews by the author, this original, research-based book examines the entire process from a practical, real-world perspective: from selecting your ultimate goal, to mapping out a workable action plan, to navigating the often formidable challenges you'll face on your quest for radical change."--BOOK JACKET.