support services Books
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No one of us is as strong as all of us
McLean, Daniel (ITSM Consultant)
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ITIL V3 capability module
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Service Delivery
Ogc
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Ict Infrastructure Management
Office of Government Commerce
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SERVICE ORIENTATION: WINNING STRATEGIES AND BEST PRACTICES
PAUL ALLEN
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Strategic business services
Organisation for Economic Co-operation and Development
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Key element guide
Great Britain. Office of Government Commerce
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Managing Academic Support Services in Universities
Terry Hanson
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Adopting open source software
Brian Fitzgerald
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