The Seven Myths of Customer Management
by John Abram
- ISBN
- 9780470858813
The Seven Myths of Customer Management è un business, management book di John Abram.
Informazioni su questo libro
In this lively and readable book, the authors argue that in recent years far too much has been made of customer satisfaction, and that this has come at the expense of hard-edged consumerism. Whether or not "the customer is king," the first rule of business is to make money. Pragmatic and practical, the book destroys seven key myths about customer management that have gained almost folkloric status, and provides a step-by-step action plan for linking customer service with commercial goals.
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Domande Frequenti
Di che genere è The Seven Myths of Customer Management?+
The Seven Myths of Customer Management è un libro di Business, Management, Nonfiction, Customer relations, management.
Di cosa parla The Seven Myths of Customer Management?+
In this lively and readable book, the authors argue that in recent years far too much has been made of customer satisfaction, and that this has come at the expense of hard-edged consumerism. Whether or not "the customer is king," the first rule of business is to make money. Pragmatic and practical, ...
Chi ha scritto The Seven Myths of Customer Management?+
The Seven Myths of Customer Management è stato scritto da John Abram.