The Seven Myths of Customer Management
by John Abram
- ISBN
- 9780470858813
The Seven Myths of Customer Management, John Abram tarafından yazılmış bir business, management book.
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In this lively and readable book, the authors argue that in recent years far too much has been made of customer satisfaction, and that this has come at the expense of hard-edged consumerism. Whether or not "the customer is king," the first rule of business is to make money. Pragmatic and practical, the book destroys seven key myths about customer management that have gained almost folkloric status, and provides a step-by-step action plan for linking customer service with commercial goals.
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The Seven Myths of Customer Management bir Business, Management, Nonfiction, Customer relations, management kitabıdır.
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In this lively and readable book, the authors argue that in recent years far too much has been made of customer satisfaction, and that this has come at the expense of hard-edged consumerism. Whether or not "the customer is king," the first rule of business is to make money. Pragmatic and practical, ...
The Seven Myths of Customer Management kitabını kim yazdı?+
The Seven Myths of Customer Management, John Abram tarafından yazılmıştır.