Building great customer experiences
by Colin Shaw
ISBN
9780230578265
Building great customer experiences es un customer services, consumer satisfaction book de Colin Shaw.
Sobre este libro
"Many business books look at new companies and how they have become successful. This book bases itself in the reality in which most business people find themselves daily - working in companies which have been established for some time and which are faced with legacy people, legacy processes, legacy systems, legacy channels and an existing culture. It focuses on how you can change an existing organisation in order to build and deliver great customer experiences."--Jacket.
Sobre el Autor
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Preguntas Frecuentes
¿De qué género es Building great customer experiences?+
Building great customer experiences es un libro de Customer services, Consumer satisfaction, Experience, Customer relations, Business strategy.
¿De qué trata Building great customer experiences?+
"Many business books look at new companies and how they have become successful. This book bases itself in the reality in which most business people find themselves daily - working in companies which have been established for some time and which are faced with legacy people, legacy processes, legacy ...
¿Quién escribió Building great customer experiences?+
Building great customer experiences fue escrito por Colin Shaw.