customer services Books
184 books in this genre
Services Marketing
Christopher H. Lovelock
Hanging Up on Your Phone Phobias
Christie Northrup
The service consultant
Ron Garner
The bank book
Naphtali Hoffman
Large group interventions
Barbara Benedict Bunker
Experience
Bruce Loeffler
Empowering service excellence
Conrad Lashley
Customer service
Paul R. Timm
Key-account-Management erfolgreich planen und umsetzen
Hartmut H. Biesel
Twitter power 2.0
Joel Comm
Delighting Your Customers
Avril Owton
Delivering Customer Service
Sheila Payne
50 powerful ideas you can use to keep your customers
Paul R. Timm
The real heroes of business-- and not a CEO among them
Managing service level quality across wireless and fixed networks
Peter Massam
Lessons in service from Charlie Trotter
Ed Lawler
Customer Winback
Jill Griffin
Surrounded by geniuses
Alan S. Gregerman
A call from the 21st century
Paul V. Anderson
Successful customer care in a week
Di McLanachan