Building great customer experiences
by Colin Shaw
ISBN
9780230578265
Building great customer experiences est un customer services, consumer satisfaction book de Colin Shaw.
À propos de ce livre
"Many business books look at new companies and how they have become successful. This book bases itself in the reality in which most business people find themselves daily - working in companies which have been established for some time and which are faced with legacy people, legacy processes, legacy systems, legacy channels and an existing culture. It focuses on how you can change an existing organisation in order to build and deliver great customer experiences."--Jacket.
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Quel est le genre de Building great customer experiences ?+
Building great customer experiences est un livre de Customer services, Consumer satisfaction, Experience, Customer relations, Business strategy.
De quoi parle Building great customer experiences ?+
"Many business books look at new companies and how they have become successful. This book bases itself in the reality in which most business people find themselves daily - working in companies which have been established for some time and which are faced with legacy people, legacy processes, legacy ...
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Building great customer experiences a été écrit par Colin Shaw.