Livres de consumer satisfaction
70 livres dans ce genre
The Popcorn Report
Faith Popcorn
Experience
Bruce Loeffler
Managing Organizational Crisis and Brand Trauma
Dennis W. Tafoya
Letters of a dissatisfied woman
Ingred Stone
Customer service
Paul R. Timm
50 powerful ideas you can use to keep your customers
Paul R. Timm
We are what we sell
Danielle Sarver Coombs
Measuring and managing customer satisfaction
Sheila Kessler
Successful customer care in a week
Di McLanachan
Buying styles
Michael Wilkinson
Building great customer experiences
Colin Shaw
Uncopyable
Miller, Steve
Delivering Profitable Value
Michael J. Lanning
Niche selling
William T. Brooks
Redefining what's essential to business performance
Leonard R. Sayles
Happy Pills in America
David Herzberg
Creating customer satisfaction
Earl L. Bailey
Keeping customers for life
Joan Koob Cannie
Managing patient expectations
Susan Keane Baker
Superior customer satisfaction and loyalty
Sheldon D. Goldstein
Delighting customers
Peter Donovan