electronic reference services Books
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Virtual reference service
R. David Lankes
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Digital versus non-digital reference
Jessamyn C. West
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The virtual reference handbook
Diane K. Kovacs
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Reference reborn
Diane Zabel
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Reference and information services in the 21st century
Kay Ann Cassell
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Leading the reference renaissance
Marie L. Radford
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Content and workflow management for library web sites
Holly Yu
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Improving Internet reference services to distance learners
William Miller
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Tu shu guan shu zi can kao zi xun fu wu yan jiu
Jingli Chu
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