klantgerichtheid Books
15 books in this genre
Measuring and managing customer satisfaction
Sheila Kessler
No ratings
The paradox of excellence
David Mosby
No ratings
Relationship marketing
Christopher, Martin.
No ratings
Information and management systems for product customization
Thorsten Blecker
No ratings
Information masters
McKean, John
No ratings
Wide-angle vision
Wayne C. Burkan
No ratings
Integrated operations management
Mark D. Hanna
No ratings
Customer-driven project management
Bruce Barkley
No ratings
The butterfly customer
Susan M. O'Dell
No ratings
Breaking Through
Sandra Vandermerwe
No ratings
SERVICE ORIENTATION: WINNING STRATEGIES AND BEST PRACTICES
PAUL ALLEN
No ratings
Making customer satisfaction happen
Roderick M. McNealy
No ratings
A complaint is a gift
Janelle Barlow
No ratings
Channel champions
Steven Wheeler
No ratings
Operations management
Richard Schonberger
No ratings