Building great customer experiences
by Colin Shaw
- ISBN
- 9780230578265
Building great customer experiences è un customer services, consumer satisfaction book di Colin Shaw.
Informazioni su questo libro
"Many business books look at new companies and how they have become successful. This book bases itself in the reality in which most business people find themselves daily - working in companies which have been established for some time and which are faced with legacy people, legacy processes, legacy systems, legacy channels and an existing culture. It focuses on how you can change an existing organisation in order to build and deliver great customer experiences."--Jacket.
Sull'Autore
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Domande Frequenti
Di che genere è Building great customer experiences?+
Building great customer experiences è un libro di Customer services, Consumer satisfaction, Experience, Customer relations, Business strategy.
Di cosa parla Building great customer experiences?+
"Many business books look at new companies and how they have become successful. This book bases itself in the reality in which most business people find themselves daily - working in companies which have been established for some time and which are faced with legacy people, legacy processes, legacy ...
Chi ha scritto Building great customer experiences?+
Building great customer experiences è stato scritto da Colin Shaw.