The butterfly customer
- ISBN
- 9780471641971
The butterfly customer est un service a la clientele, klantgerichtheid book de Susan M. O'Dell.
À propos de ce livre
"But the very survival of your business depends on having a base of faithful and constant customers. So, how do you attract these elusive creatures to your business and, more importantly, how do you keep them coming back without having to lower your profits in providing spectacular and expensive feats of service?" "The Butterfly Customer: shows how to provide a predictable, consistent service experience for your customers that will build their trust and loyalty - and make you money; provides a proven process - the "3-D Audit"--To evaluate the consistency between what you promise to your customers and what you actually deliver; features examples of actual companies and what they are doing to capture customers' loyalty; and gives practical advice that any business can use, regardless of size or industry sector."--Jacket.
À propos de l'auteur
est l'auteur de The butterfly customer. Parcourez son catalogue complet sur Booklogr.
Explorez plus de livres de Susan M. O'Dell →Éditions et Formats
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Quel est le genre de The butterfly customer ?+
The butterfly customer est un livre de Service a la clientele, Klantgerichtheid, Customer services, Klantenservice, Relations avec la clientele.
De quoi parle The butterfly customer ?+
"But the very survival of your business depends on having a base of faithful and constant customers. So, how do you attract these elusive creatures to your business and, more importantly, how do you keep them coming back without having to lower your profits in providing spectacular and expensive fea...
Qui a écrit The butterfly customer ?+
The butterfly customer a été écrit par Susan M. O'Dell.